FAQ

Haus Hirt History
In what year was Haus Hirt built?
Why is our hotel called "Haus Hirt"?
How high above sea level is Bad Gastein?
Yoga & exercise
Are there also beginner courses?
Do I need to bring my own yoga mats?
Do I need to register in advance for yoga or activities?
Are private yoga sessions also offered?
Do we have a fitness room?
Outdoor activities
Can guests who are not experienced hikers also take part in the guided hikes?
What outdoor activities are there specifically for teenagers?
Does Haus Hirt also offer snowshoe equipment for hire?
Which hiking trails are suitable for pushchairs?
What animals can be seen on the Kaiser Wilhelm Promenade?
Service & booking
How many rooms does the hotel have?
Why are the rooms more expensive if you occupy them alone?
What is our largest room category?
Families & Children
What are the opening hours of the Kids Club?
Are pushchairs, changing mats and baby monitors available free of charge?
Can I also book a private babysitter?
Can children use the swimming pool?
Are there activities for children?
General stay
Are last-minute bookings possible?
Is there a lift in the building?
When should guests check out?
Is late checkout possible?
Can guests still use the spa, hiking programme and lunch on the day of departure?
Where do most of our guests come from?
Rooms & cleaning
How often are the rooms cleaned?
Are the rooms air-conditioned or do they have fans?
Is there a minibar or small fridge in the room?
Arrival & parking
Are there electric charging stations for cars?
Can I store my luggage at the hotel before check-in or after check-out?
Is there a shuttle from Bad Gastein railway station?
Is there a charge for our hotel shuttle?
Is there free parking at the hotel?
Travelling with pets
Are dogs allowed in all room categories?
Are dogs allowed in the restaurant or spa area?
Are dog blankets, bowls or other services available for four-legged friends?
Catering & restaurant
Are there also gluten-free, lactose-free and vegan options?
What types of milk do we offer?
Are parents allowed to take their children to the "adult" dinner?
What time is the latest to have dinner?
How long is the bar open?
Can external guests have dinner with us?
When is our light lunch served?
When and where is the children's dinner served?
Can I take meals with me when I am out and about?
Are birthdays or anniversaries given special consideration (e.g. cake, table decorations)?
Travelling with babies and toddlers
Can baby bottles be sterilised at the hotel?
Are high chairs also available for older children?
Is there an extra charge for borrowing a pushchair?
Families & older children
Are there any quiet areas for teenagers (e.g. gaming, billiards, lounge)?
Do children have to be registered for childcare services?
What equipment can be borrowed for children?
Outdoor, sports & equipment
Are walking sticks available to borrow free of charge?
What are the difficulty levels of the guided hikes?
Do parents have to register their children for ski school themselves?
Where can you dry your shoes?
Are strollers available for family walks?
Is there transportation - shuttle for skiing?
Spa & Wellness
On which floor is the spa located?
At what times are spa treatments available?
Can children also use the pool area?
Do I have to book wellness treatments before arrival?
How warm is the water in the indoor pool?
Communication & orientation
How can I find out about the daily programme?
What languages are spoken in the hotel?
Payment & extras
What payment methods are accepted?
Is there a local tax and how much is it?
From what age do you have to pay tourist tax?
Is the Gastein Card included in the stay?
Partner hotels
How long does it take to get from Haus Hirt to Hotel Miramonte?
Is Haus Hirt part of a hotel chain?
Alpenlofts
How many Alpenlofts are there?
What is the name of the Alpenloft that belongs directly to Haus Hirt?