Cancellation Policy

Updated Cancellation Policy (April 2020)

We have revised our terms and conditions to make decisions easier for you. If you cannot come, because all the governmental measures are still active, we would like to give you the possibility to cancel, change your booking to another date, or to receive a credit for future use.

For all bookings made for a visit up to 31st August 2020, we are offering free rebooking or cancellation up to 7 days before arrival. 

Otherwise, our originally Cancellation Policy is valid again


You can change or cancel your reservation for free 28 days before your arrival date.
In case of cancellation 28 days before the arrival date, we reserve us the right to take 30% of your total amount,
21 days before the arrival date 50% of your total amount,
14 days before the arrival date 70% of your total amount.
In case of cancellation 7 days before the arrival date or No-Show,
we take 90% of your total amount and the early departure fee is 100% of your total amount.